(FAQ) Frequently Asked Questions
Hopefully, any questions you might have about Dapper Vintage and our rentals will be addressed here.
If you have any further questions, though, please feel free to contact us via the "Contact Us/Reservation Form".
1. Where are you located?
We are located in central San Diego, in between the 94, 805 and 54 freeway.
2. How do I find out the rental price for a specific item(s)?
Contact us via the “Contact Us/Reservation Form" with a list of the items you would like prices for and we will email you back. Our prices are very reasonable and affordable.
3. How do I determine availability of items?
• Contact us via the “Contact Us/Reservation Form” with event date and items/quantities you are interested in.
• We will email you with availability of items and prices.
4. How far out do I need to reserve items?
The sooner the better so we can ensure the availability of the items. Since we offer unique, one-of-a-kind pieces, we want to make sure you get what you need.
5. How do I reserve items in your inventory?
• Just let us know which items you would like to reserve via the “Contact Us/Reservation Form.” Please be sure to include event date, items desired and quantities needed.
• A Dapper Vintage Order/Rental Reservation Form (Order Form) will be sent to you verifying availability of items, quantities, prices, and event date. Please review your order form carefully to ensure it matches your rental requests.
• A reservation deposit of fifty percent (50%) of your total items is due at this time, via cash or check. This ensures that the items are reserved for your specific event/date.
• If reservation deposit is not received within 14 calendar days of receipt of Order Form, the order will be cancelled.
• Final payment is due 14 calendar days prior to event date.
6. Can I change my order?
Yes, up to a month (30 calendar days) prior to the event date to avoid any penalties. See number 8 below for penalty explanation.
7. Do you require a security/cleaning deposit?
Yes, a security/cleaning deposit is required with your final payment - amount is dependent upon size and contents of rental order . It is fully refundable if no loss or damage occurs and all items are cleaned per cleaning instructions. We will refund your security/cleaning deposit the same day you return the item(s).
8. What is your cancellation policy?
Changes and cancellations are fully refundable up to 30 days before your event date. After this date, you will be held responsible for the full reservation total/cost. The reason for this is that we have told other clients that these items were not available since we were reserving them for your event, which results in loss of business for us.
9. How do I pay for my rentals?
Cash or Check. See number 5 above.
10. Does my order need to be a certain minimum size?
No, there are no minimum order requirements. Any size order is fine!
11. How long is the rental period?
The rental period is 24 hours. We can make other accommodations upon request.
12. How do I get my items?
You can pick them up, or we can arrange for them to be delivered to you. We have a flat delivery rate of $50 within San Diego County, which includes drop off and pick up.
13. Can I pick up my order?
Yes, you can! Contact us and we will set up an appointment. We will have your order packaged and ready for pick up.
14. Do you deliver?
Yes we do! For deliveries, there is a minimum rental order of $100. Please inquire on availability if you need your items delivered.
15. Do you offer shipping?
No, we do not. We keep our business local to San Diego County.
16. Can I see the items in person?
Yes you can, and in fact, we recommend it. We feel it is always best to see an item in person. Just let us know that you are interested in coming by and we will set up an appointment.
17. Do I need to clean items before I return them?
Yes, all items need to be cleaned and returned in the condition that you received them in.
18. What if something breaks while I have it in my possession?
We totally understand that accidents happen. We will need to charge you the amount it costs to replace the item, though. Replacement costs are determined by the value of the item and what it would take to replace it, including shipping, handling and any labor costs that are incurred.
19. What if I lose an item while it is in my possession?
We understand that accidents happen, but we will have to charge you the replacement cost for the item(s) plus any shipping, handling, and any other labor costs that are included.
20. What happens if I return an item that is broken?
We trust that anything that you are aware of will be brought to our attention. We strive to have open communication with our clients, realizing that the best of business interactions are based on that. We will have to charge you the cost of replacing the item. See question number 18.
21. Do you offer any help with design ideas?
Yes, we can help with that too!
Hopefully, any questions you might have about Dapper Vintage and our rentals will be addressed here.
If you have any further questions, though, please feel free to contact us via the "Contact Us/Reservation Form".
1. Where are you located?
We are located in central San Diego, in between the 94, 805 and 54 freeway.
2. How do I find out the rental price for a specific item(s)?
Contact us via the “Contact Us/Reservation Form" with a list of the items you would like prices for and we will email you back. Our prices are very reasonable and affordable.
3. How do I determine availability of items?
• Contact us via the “Contact Us/Reservation Form” with event date and items/quantities you are interested in.
• We will email you with availability of items and prices.
4. How far out do I need to reserve items?
The sooner the better so we can ensure the availability of the items. Since we offer unique, one-of-a-kind pieces, we want to make sure you get what you need.
5. How do I reserve items in your inventory?
• Just let us know which items you would like to reserve via the “Contact Us/Reservation Form.” Please be sure to include event date, items desired and quantities needed.
• A Dapper Vintage Order/Rental Reservation Form (Order Form) will be sent to you verifying availability of items, quantities, prices, and event date. Please review your order form carefully to ensure it matches your rental requests.
• A reservation deposit of fifty percent (50%) of your total items is due at this time, via cash or check. This ensures that the items are reserved for your specific event/date.
• If reservation deposit is not received within 14 calendar days of receipt of Order Form, the order will be cancelled.
• Final payment is due 14 calendar days prior to event date.
6. Can I change my order?
Yes, up to a month (30 calendar days) prior to the event date to avoid any penalties. See number 8 below for penalty explanation.
7. Do you require a security/cleaning deposit?
Yes, a security/cleaning deposit is required with your final payment - amount is dependent upon size and contents of rental order . It is fully refundable if no loss or damage occurs and all items are cleaned per cleaning instructions. We will refund your security/cleaning deposit the same day you return the item(s).
8. What is your cancellation policy?
Changes and cancellations are fully refundable up to 30 days before your event date. After this date, you will be held responsible for the full reservation total/cost. The reason for this is that we have told other clients that these items were not available since we were reserving them for your event, which results in loss of business for us.
9. How do I pay for my rentals?
Cash or Check. See number 5 above.
10. Does my order need to be a certain minimum size?
No, there are no minimum order requirements. Any size order is fine!
11. How long is the rental period?
The rental period is 24 hours. We can make other accommodations upon request.
12. How do I get my items?
You can pick them up, or we can arrange for them to be delivered to you. We have a flat delivery rate of $50 within San Diego County, which includes drop off and pick up.
13. Can I pick up my order?
Yes, you can! Contact us and we will set up an appointment. We will have your order packaged and ready for pick up.
14. Do you deliver?
Yes we do! For deliveries, there is a minimum rental order of $100. Please inquire on availability if you need your items delivered.
15. Do you offer shipping?
No, we do not. We keep our business local to San Diego County.
16. Can I see the items in person?
Yes you can, and in fact, we recommend it. We feel it is always best to see an item in person. Just let us know that you are interested in coming by and we will set up an appointment.
17. Do I need to clean items before I return them?
Yes, all items need to be cleaned and returned in the condition that you received them in.
18. What if something breaks while I have it in my possession?
We totally understand that accidents happen. We will need to charge you the amount it costs to replace the item, though. Replacement costs are determined by the value of the item and what it would take to replace it, including shipping, handling and any labor costs that are incurred.
19. What if I lose an item while it is in my possession?
We understand that accidents happen, but we will have to charge you the replacement cost for the item(s) plus any shipping, handling, and any other labor costs that are included.
20. What happens if I return an item that is broken?
We trust that anything that you are aware of will be brought to our attention. We strive to have open communication with our clients, realizing that the best of business interactions are based on that. We will have to charge you the cost of replacing the item. See question number 18.
21. Do you offer any help with design ideas?
Yes, we can help with that too!
